Privacy Policy

Last updated: December 2024

Introduction

RootXeComm ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rootxecomm.online and make purchases.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number provided during registration or checkout.
• Payment Information: We do NOT store your card or UPI details. All payments are processed securely by Razorpay.
• Transaction Data: Order history, purchase records, download history.
• Device & Usage Data: IP address, browser type, pages visited, time spent on site.
• Communication Data: Emails and messages you send to our support team.

How We Use Your Information

We use the collected information to:

• Process and fulfill your digital product orders
• Send order confirmation and download links to your email
• Provide customer support
• Send newsletters and promotional offers (with your consent)
• Improve our website and product offerings
• Comply with legal obligations and prevent fraud

Payment Security

All payments on RootXeComm are processed through Razorpay, a PCI-DSS Level 1 compliant payment gateway. We do not store, process, or transmit your payment card information on our servers. Your financial data is handled entirely by Razorpay under their security standards.

Data Sharing

We do NOT sell, trade, or rent your personal information to third parties. We may share data with:

• Razorpay: For payment processing.
• Email Service Providers: For sending order confirmations and support replies.
• Analytics Tools: Anonymous usage data only (Google Analytics, etc.).
• Legal Authorities: When required by law.

Cookies

We use cookies to enhance your browsing experience, remember cart items, and analyze website traffic. You can disable cookies in your browser settings, though this may affect some functionality.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your account and data
• Opt out of marketing emails at any time

To exercise these rights, contact us at support@rootxecomm.online.

Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Order records are retained for 7 years as required by Indian tax laws.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a notice on our website.

Contact

For privacy concerns: support@rootxecomm.online